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Customer Service

SHIPPING INFORMATION
To determine the shipping cost of a product, add the product to your shopping cart and input your proceed to step 3 in the checkout process.

Shipping Methods & Times
UPS is our primary shipper but we may use alternate ground shipping methods. 
In-stock items will be shipped the following business day and will normally arrive within 3-5 business days after being shipped (excludes weekends and holidays).
Most items ship from our warehouse in Denmark, but if you are ordering a heavy or oversized item, or large quantity we often have the manufacturer ship it directly to you to save on shipping costs.

About our Packaging
At WaterNlife we do everything we can to ship your order in the most environmentally responsible way possible while ensuring your items arrive safely.


RETURN POLICY

Merchandise purchased from WaterNlife may be returned within 14 days of purchase. Manufacturer’s guarantees vary depending on the product, but regardless, if you are unhappy with the product, email us and we’ll replace the product or refund your money within 14 days of when you purchased it.
All returned merchandise must be in resalable condition and in the original manufacturer’s labeled packaging.
Refunds are not issued except in the case of damaged or defective merchandise. Returns must be authorized in advance by phone or email. 

Return procedure
Email us, and we will issue you a return authorization number. No returns will be accepted without a return authorization number. All returned merchandise must be in original condition and in the original manufacturer’s labeled packaging. Returned items should be repackaged securely in an outer carton and must include a copy of your invoice and your return authorization number.
You will be responsible for return shipping charges unless the return is due to our shipping error or the product is damaged or defective. Please retain tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit. 

Returned items are to be sent to our warehouse:
WaterNlife Aps
Gramrodevej 13
7130 Juelsminde
Denmark

DISCLAIMER
If you continue to browse and use this website,
 www.waternlife.comyou are agreeing to comply with and be bound by the following disclaimer, terms of use, as well as our privacy policy, which govern WaterNlife’s relationship with you in relation to this website.
The term ‘WaterNlife’ or ‘us’ or ‘we’ refers to the owner of the website whose registered headquarters office is: WaterNlife Aps, Gramrodevej 13, 7130 Juelsminde, Denmark. The term ‘you’ refers to the user or viewer of our website.
If you have any questions about any of this information, please email us at: ocd@waternlife.com.
The information contained in this website is for general information purposes only. The information is provided by WaterNlife and while we endeavor to keep the information up to date and correct, we make no representations or warranties. Any reliance you place on the information information is therefore at your own risk. 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, WaterNlife takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Nothing contained in this site shall be construed as conferring by implication, estoppel, or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of WaterNlife or any third party. This site and the content provided in this site, including, but not limited to, graphic images, audio, video, html code, buttons, and text, may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of WaterNlife, except that you may download, display, and print one copy of the materials on any single computer solely for your personal, non-commercial use, provided that you do not modify the material in any way and you keep intact all copyright, trademark, and other proprietary notices.
The information provided on this site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and WaterNlife.
Through this website you are able to link to other websites which are not under the control of WaterNlife. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. 

In addition, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTACT US
Email:
If you have a question regarding your order, you may email our customer service staff at:
 info@waternlife.com

Company address:
WATERNLIFE ApS

Gramrodevej 13
7130 Juelsminde
Denmark 
Tel: +45  2014 4444

CVR. 35145257